Technical Support Analyst at SPSA

Join the Saskatchewan Public Safety Agency as a Technical Support Analyst, delivering critical support in emergency communications. This role focuses on troubleshooting and problem diagnosis in a collaborative environment.

This position is vital for the Emergency Communications, Technical and Support Services Branch, aimed at enhancing public safety. You will engage in diagnosing incidents, offering solutions for complex problems, and ensuring efficient communication across technical and non-technical users. Adhere to service agreements while prioritizing tasks effectively.

Key Responsibilities:

• Conduct on-site advanced troubleshooting for escalated issues

• Communicate technical details to various stakeholders

• Ensure systems safeguard government information

• Document procedures and user guides effectively

• Collaborate to achieve team and organizational goals

Requirements:

• Degree/diploma in IT or related fields

• At least four years in IT support roles

• Knowledge of Microsoft and network systems

• Industry certifications are an asset

• Obtain a security clearance; valid driver’s license

Leverage your skills to provide exceptional technical support with the Saskatchewan Public Safety Agency.
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