Retail Operations Supervisor

Overview
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and ensuring operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Responsibilities

Customer Engagement:
Model and coach the selling model, engage with customers, motivate associates, ensuring a seamless experience.

Operational Excellence:
Oversee inventory and merchandising standards, ensuring the sales floor is customer‑ready, manage visual merchandising, promotional set‑ups, signage, backroom tasks, and report on stock levels and sales trends.

Training & Development:
Support training, development, and coaching of associates, participate in performance conversations to foster a high‑performance culture.

Communication:
Facilitate clear communication, lead meetings, address issues promptly.

Health & Safety:
Support health and safety policies, conduct inspections, maintain a clean environment.

Administrative Duties:
Perform front office tasks including weekly cash office administration and reporting.

Qualifications

3+ years of prior customer service experience in retail.

1‑2 years of prior supervisory experience with accountability for sales and service targets.

Ability to operate in a fast‑paced environment with strong prioritization, organization, and multi‑tasking skills.

Strong visual merchandising skills and a keen eye for detail.

Benefits

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning and development programs

And more

EEO Statement
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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