Store Manager, Retail & Store Manager

What You’ll Do

Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

Enforces delivery of our operating model customer service standards.

Provides an exceptional omni‑channel experience by offering in‑store e‑Commerce sales and fulfilling e‑Commerce orders within defined service levels.

Supports the organization in customer acquisition through promotion of our customer loyalty and credit card programs.

Demonstrates and follows up on execution of Mark’s visual compliance, store maintenance and pricing standards.

Establishes plans and follows up on execution of weekly price changes, promotional set‑ups, and department POP to achieve 100% system pricing, including weekly pricing sweeps.

Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.

Oversees preparation for annual inventories.

Ensures compliance with corporate LP, Cash and Audit, and OH&S policies and procedures.

Creates and monitors efficient weekly store scheduling for sales and support functions.

Provides continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one‑on‑ones, and performance management coaching programs.

Creates development plans and conducts annual appraisals for management team and direct reports; supports and coaches to close performance gaps.

Ensures execution of the customer experience and resolves all customer concerns.

Develops and leads recruiting and hiring strategy for the store, maintaining a complete team.

Creates succession plans through continuous training and development.

Acts as a brand ambassador, promoting brands and culture.

Motivates the team and drives performance through recognition programs, store contests, and customer compliments.

Maintains Mark’s performance‑management expectations, including progressive discipline where necessary.

Follows the disciplinary process consistently and impartially.

Promotes a positive, motivating, safe, inclusive, and empowering work environment.

Qualifications

Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.

Proven ability to build and manage daily and weekly plans for the department and store.

Exceptional communication and organizational skills.

Superior training and mentoring skills.

3‑5 years of retail experience required.

High energy, enthusiasm, and a drive to succeed.

Basic computer skills required.

Compensation & Benefits
Salary ranges from $52,000 to $65,000 per year. In addition to base salary, you will enjoy company benefits, bonuses, and additional compensation.

EEO Statement
We are committed to fostering an inclusive environment and promoting diversity, inclusion, and belonging. All qualified applicants will receive consideration for employment.

Accommodations
We welcome and encourage candidates from equity‑seeking groups, including racialized individuals, Indigenous people, LGBTQIA+ individuals, women, people with disabilities, and others. If you require an accommodation during the application or interview process, please let us know, and we will work with you to help meet your needs.

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