Case Manager Problem Solving Specialist

Career Opportunities with Volunteers of America Los Angeles

Current job opportunities are posted here as they become available.

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

$23.98 – $25.24 per hour

VOALA offers competitive medical, dental, vision and retirement benefits.

The Case Manager (Specialist) – Problem Solving Specialist provides intensive housing crisis response and case management services to eligible clients, meeting participants at least weekly. Using active listening techniques, the Case Manager – Problem Solving Specialist is the primary point of contact to coordinate creative resolutions to a housing crisis – locating both temporary and permanent housing. Located at a VOALA shelter, and working is the field as needed, the Case Manager (Specialist) – Problem Solving Specialist focuses on resolving the housing crisis, but can refer to other resources as needed.

• As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants
• Assists case managers in conducting the culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan
• Meets with participants to learn about family dynamics, and cultural factors that may assist in finding housing inside the participant’s network or family, as a last resort utilizing the resources of the Program to obtain housing, helps participants establish a plan to sustain housing permanently
• Assists in budgeting with participants, to determine what level of assistance (if any) is needed to resolve housing crisis
• Coordinates follow‑up services with participants and case management team
• Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.
• Creates and maintains a housing database linking tenants to apartments
• Communicates with and visits, families, outside service providers and landlords to familiarize them with the program and the unique needs of participants
• Conducts habitability and lead‑based paint inspections of housing options as needed
• Works directly (One on One) with landlords on behalf of clients and program
• Develops support systems to meet individual client’s housing needs; coordinates and facilitates move‑in activities, rental negotiations, and service referrals as needed
• Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction
• Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers.
• Continuously works to identify and apply new, creative approaches and solutions for each participant/family
• Additional duties as assigned
• Other duties as required

• Meet with participants and through active listening, assess the cultural, social, family, economic and other factors that may resolve the housing crisis: seek solutions outside of homeless services system
• Identifies and locates housing options suitable for homeless program participants, inside the participant’s network initially, then through referral to social service partners
  • Creates and maintains a housing database linking tenants to apartments
  • Communicates with landlords and familiarize them with the program
  • Works one‑on‑one with landlords to help clients, and represent program
  • Acts as Mediator to assist in resolution of housing crisis
  • Performs follow‑up to ensure housing is sustained
• Develops Support system for clients to achieve and keep…