Help Desk Administrator and Registration Coordinator

Discovery Community College has an onsite/in‑person opportunity at the Prince George Campus. This full‑time role combines administrative precision with frontline support and offers the potential to grow into a permanent position within the college.

Salary Range: $47,000‑$50,000.

Schedule:

Monday to Friday.

• Provide integrated support across administrative, technical, and customer service functions.
• Manage inquiries, appointments, and communication channels to enhance user engagement and satisfaction.
• Support financial transactions and maintain accurate records in alignment with college procedures.
• Facilitate campus logistics, event coordination, and registration activities to support institutional operations.
• Deliver first‑level IT assistance and escalates complex issues to ensure uninterrupted technology access.
• Champion a welcoming and solution‑oriented environment for all campus visitors and stakeholders.
• Send appointment reminders and manage virtual group meetings.
• Help with enrollment data, take photo and IDs of applicants, and update MCL stages; handle DO account requests as per calendar booking.
• Make a minimum of 50 calls per day when two individuals are at the desk.
• Proactively manage the front office, tour walk‑ins, and assist with appointments until the intended person is ready to meet.
• Perform other duties as assigned by the Help Desk Manager.

• Assist prospective students with registration processes, eligibility inquiries, and documentation collection.
• Manage student records accurately, including compliance and financial aid documentation.
• Coordinate class schedules, support staff appointments, and maintain internal documentation.
• Ensure adherence to institutional policies and regulatory timelines.
• Maintain organized, up‑to‑date internal communications and filing systems.

• High school diploma required; post‑secondary certificate or diploma in Office Administration, Education, or a related field is an asset.
• At least 13 years of experience in an administrative, clerical, registration, or help desk role (preferably in an educational setting).
• Strong computer skills, with proficiency in Microsoft Office 365 and student administration systems (SAS) a plus.
• Exceptional organizational and multitasking abilities, with strong attention to detail.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to thrive in a fast‑paced, team‑oriented setting with minimal supervision.

Discovery Community College is committed to fostering a diverse, inclusive, and equitable environment. We celebrate the unique contributions of individuals from all backgrounds and encourage applications from all qualified candidates, including those from underrepresented communities.