Front Desk Agent

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.
Responsibilities:
Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
Follows established procedures and policies when completing tasks
Receives, sorts and distributes incoming mail
Prepares and sends courier packages and ensures accurate billing and records
Orders office supplies and maintains inventory levels
Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
Demonstrates a customer service attitude with internal/external contacts
Provides basic data entry and transaction handling service for the Front Office
Inputs data accurately into the appropriate database
Produces statistics and reports on the data as per standard formats
Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
Other duties as required
High attention to detail
Skills/Knowledge/

Experience:

Minimum 1 year experience in similar position preferred
Secondary School Diploma
Advanced communication, interpersonal, and customer service skills
Technical aptitude
Beginner level in the use of MS Office Suite
Professional appearance and attitude
Bondable
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule which includes evenings, weekends and some nights
A. SUMMARY   Coast Hotels (Coast) is committed to adherence to the requirements of Bill 38, the Personal Information Protection Act (PIPA). The Act governs the collection, use and disclosure of information obtained from potential or existing ambassadors, by whatever means, in a manner that recognizes both the right of individuals to protect their private information, and Coast’s need to obtain and store such information, for purposes that a reasonable person would consider appropriate in the circumstances.
Information is collected to establish identification, determine employment qualifications and comply with all related legal and regulatory requirements. Collection, use, and disclosure of such information occurs only after either notice by Coast of the fact and purpose of such collection, use, or disclosure, or express consent by the individual to the fact and purpose of such collection, use, or disclosure.

Personal information is not retained for purposes other than those for which it was originally intended, which includes, but is not limited to payroll administration, benefits administration, compliance with governing provincial and federal statutes, and job performance reviews.
Coast Hotels is committed to maintaining the principles of integrity and trust with respect to the privacy of personal information disclosed to Coast by former, prospective and current ambassadors.

As part of this commitment, Coast will take commercially reasonable measures to safeguard the privacy of this information and to ensure that information contained in ambassador files, both physical and electronic, is properly secured and safeguarded. This also applies to information concerning ambassadors’ families, and personal information received by Coast from other sources.
The Ambassador Privacy Policy applies to applicants, current ambassadors, and former Coast ambassadors and it describes and identifies:
The nature…