Customer-Focused Repair Planner at Finning

Join Finning Canada as a Repair Planner in Prince George, BC, where you’ll manage customer relationships and oversee project execution. This in-office role emphasizes technical service, project management, and customer support.

As a key point of contact, you will gather requirements for repair projects, produce estimates, and ensure customer satisfaction throughout the process. Your strong communication and organizational skills will help you effectively collaborate with service teams and engage stakeholders. Additionally, you will address customer needs while coordinating repair operations and documenting lessons learned.

Key Responsibilities:

• Act as the primary contact for repair and rebuild processes

• Prepare and communicate estimates and project statuses

• Develop detailed service request work scopes

• Monitor project risks and delays while communicating updates

• Facilitate internal collaboration to enhance customer experience

Requirements:

• 5-8 years of experience in technical service environments

• Strong understanding of equipment repair processes

• Previous experience with Caterpillar equipment is an asset

• Proficiency in Microsoft Office and Salesforce

• Excellent stakeholder management and communication skills

Bring your technical expertise and customer relationship skills to drive excellence in service at Finning Canada.