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Advisor, GameSense

Job in Prince George, BC, Canada
Listing for: BCLC
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 57126 - 71405 CAD Yearly CAD 57126.00 71405.00 YEAR
Job Description & How to Apply Below

Employment Information:

Job Type: Permanent, Part Time
Salary Range: $57,126.00 - $71,405.00 - $89,256.00
Expected Salary: Our typical hiring range will be +/- 10% of the midpoint listed above. Factors influencing this decision include qualifications and market conditions for the role.

Location: 2 seperate positions - 1 in Vernon, BC and 1 in Prince George, BC

Overview:

BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.

Joining the Social Purpose & External Relations division at BCLC means you’ll be working with a dedicated group of talented professionals in Communications, Social Purpose and Community & Stakeholder Engagement, ESG, Public Affairs, Player Health, Customer Support Operations, Business Intelligence, Marketing, CRM and Loyalty. As a Crown Corporation that earns more than a billion dollars in annual profit, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of a bigger picture.

BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.

At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours, transactions and relationships – in the most important sense of life, livelihood, meaning, and well-being – nobody loses, and every person we touch comes out ahead.

Social Purpose is the driving force of our business, our opportunity to create a better world through innovation, engagement, and connection. BCLC aims to provide something unique that not only fills a need, but provides value to the province. Join the team responsible for telling our story, building stakeholder relationships, connecting with communities, and achieving our strategic vision for player-centered sustainable growth.

Job Summary:
The Game Sense Advisor (GSA) role provides services within Game Sense Info Centres, located at gaming venues in B.C., or virtually by phone and live chat, in support of BCLC’s Player Health strategy. The role delivers educational activities and presentations, information, and support to promote safer gambling practices and raise awareness about the potential risks associated with gambling. They also assist individuals in understanding the signs of problem gambling, self-assessment tools, and steps towards seeking help, including Game Break self-exclusion support and enrollment.

This role requires travel, the ability to work flexible hours, including weekends, evenings, and holidays, at a specified gaming venue. Working remotely is required for virtual service delivery.

Key Accountabilities:

  • Delivers Game Sense educational programming to foster knowledge, perception and understanding of safer gambling practices, playing within limits, and how games of chance work. This includes delivering presentations, workshops and demonstrations to customers and staff.
  • Responds to inquiries from individuals seeking information about Game Sense and Game Break programs and tools, problem gambling, and related help resources.
  • Offers empathetic and non-judgmental support to individuals affected by problem gambling, including gamblers, family members, and friends to assist in seeking help resources. This includes providing confidential referrals to problem gambling services such as counselling or other community resources.
  • Provides support for the delivery of Responsible Gambling-related training programs, including Appropriate Response Training (ART).
  • Supports the operation of the Game Break self-exclusion program by providing information to customers and staff when required, assisting…
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