Customer Service Agent

Position: Customer Service Agent at Pacific Coastal Airlines
Elevate your career with Pacific Coastal Airlines as a full-time Customer Service, Call Centre, and Cargo Agent based in Prince George. Embrace a role focused on multitasking and delivering friendly services to our passengers.

In this permanent role, you will primarily engage in call centre duties, addressing inquiries, and resolving service disruptions. Your excellent communication skills will be vital in booking and managing flight reservations while ensuring a safe and stress-free passenger experience.

Key Responsibilities:

• Respond to phone inquiries regarding fares and schedules

• Book, change, and cancel flight reservations efficiently

• Resolve service disruption issues promptly

• Check-in passengers and issue boarding passes

• Assist with cargo shipments and deliveries

Requirements:

• Customer service experience required

• Strong communication skills for difficult conversations

• Ability to multitask in a time-sensitive environment

• Flexibility for irregular shifts and outdoor work

• Capable of lifting up to 70 pounds

Become a vital part of our friendly team and provide exceptional service to travelers!
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