Customer Service, Call Centre, and Cargo Agent PT

Customer Service, Call Centre, and Cargo Agent (Prince George) PT

Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada

We are seeking a Permanent Part Time Customer Service, Call Centre, and Cargo Agent based in Prince George.

• Respond to phone inquiries regarding fares, schedules, routing, etc.
• Book, change, and cancel flight reservations
• Resolve service disruption issues over the phone and in person, determining alternative flight options
• Check baggage and collect excess baggage/overweight charges
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress‑free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

• Experience in customer service
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time‑sensitive, ever‑changing environment where multitasking and problem‑solving are key attributes
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Travel perks to employees and their eligible family members on Pacific Coastal Airlines, West Jet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Employees are also eligible for discounts with various hotels and restaurants within the communities we serve, as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non‑discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.