CLK R - Client Service Worker

CLK 09R - Client Service Worker (124374)

The Team Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSWs provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs work in the Community Services Branch delivering in person services, or in the Virtual Services Branch providing services to people across the province by phone and virtual means.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent.
• Experience delivering a high standard of client service in a high volume environment (in person, via virtual technologies or over the telephone).
• Experience working with various computer applications including MS Word, Outlook, and Excel.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Preference may be given to applicants with the following:

• Experience in a social services work environment.
• Experience providing financial and administrative support.
• Experience and/or training in conflict management.

Willingness Statements:

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de‑escalation techniques to manage some situations.

Please refer to the Job Profile for the full list of knowledge, skills and abilities and willingness/proviso(s). For questions regarding this position, please contact SDSI

About this Position: There is one (1) full time regular position available in Prince George. This position has full time on‑site requirements. An eligibility list may be established to fill future permanent vacancies in Prince George. Enhanced Security Screening will be required. Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Indigenous applicants can contact the Indigenous Applicant Advisory Service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service offers employees competitive benefits, learning opportunities and career development opportunities.