Customer Service Agent

Position: Customer Service Agent at Pacific Coastal Airlines
Join Pacific Coastal Airlines in Prince George as a part-time Customer Service Agent focused on call centre operations. Utilize your phone skills and customer service expertise to enhance passenger experiences.

In this permanent part-time role, you will primarily handle call centre duties, responding to inquiries and managing flight reservations. Ideal candidates exhibit strong multitasking abilities and flexibility in an ever-changing work environment, ensuring a safe and satisfying customer journey.

Key Responsibilities:

• Respond to phone inquiries about fares and schedules

• Book, change, and cancel flight reservations

• Resolve service disruptions efficiently

• Check-in passengers and issue boarding passes

• Process cargo shipments with precision

Requirements:

• Customer service experience is essential

• Strong communication skills for handling difficult conversations

• Adaptability to work with minimal supervision

• Capability to multitask in fast-paced settings

• Able to lift up to 70 pounds

Enhance your customer service career while ensuring a seamless travel experience for Pacific Coastal Airlines passengers.
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