Customer Service Agent at Pacific Coastal Airlines

Join Pacific Coastal Airlines in Prince George as a Customer Service, Call Centre, and Cargo Agent. In this permanent part-time role, you'll primarily engage in call center duties focused on customer support and service problem resolution.

The position requires excellent communication and multitasking skills, with 75% of your responsibilities dedicated to assisting customers over the phone. Ideal candidates thrive in flexible, dynamic environments and are committed to ensuring safe and enjoyable travel experiences for all passengers.

Key Responsibilities:

• Address phone inquiries regarding services and fares

• Manage changes and cancellations for flight reservations

• Troubleshoot and resolve various service disruption issues

• Ensure safe deplaning and boarding processes

• Handle cargo shipments with professionalism

Requirements:

• Experience in customer service settings

• Effective communication skills, especially under pressure

• Ability to adapt to shifting responsibilities

• Willingness to work evenings, weekends, and holidays

• Must lift up to 70 pounds when necessary

Elevate your career in customer service with Pacific Coastal Airlines and make a difference today!
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