Retail Assistant

Anticipated start date:As soon as possible
Terms of employment:Full-time; 24 hours/week, increasing to 40 hours/week in late October
Wage:$18.25/hour
Final date to receive applications:Open until filled
Number of positions:1

The Exploration Place is seeking an enthusiastic, outgoing, motivated, and energetic people-person to support our visitor services team.As a front-line point of contact between our organization and visitors, this role focuses on front desk admissions and gift shop retail duties. The Visitor Services & Retail Assistant is responsible for providing exceptional customer service, fostering a positive, professional, and welcoming environment for all visitors, and ensuring that all visitors have the necessary information to maximize their experience.

This position begins at 24 hours (3 days) a week (Friday, Saturday, and Sunday). In late October, the schedule will expand to include Monday and Tuesday shifts as well. A regular workday is 8 hours, with a 30-minute unpaid lunch break.

Regular shift is 8:45am to 5:15pm.

The Visitor Services & Retail Assistant is an opportunity to help contribute to our growing organization and support The Exploration Place’s day-to-day operations. Our team is passionate, dedicated, and collaborative, but we never forget to have fun. As you operate our front desk, retail, and admissions, you will interact with great people at work and in the community. Must present a friendly demeanour while interacting with visitors of all ages, cultures, and backgrounds.

Must present friendly and consistent customer service, while being willing to provide solutions to whatever comes your way.

• Greet all visitors as they come through our doors and provide information about exhibits, programs, admissions, and memberships
• Process admissions, retail sales, and memberships using a Point-of-Sale system
• Check current members into the museum
• Maintain accurate cash handling and daily balancing procedures
• Maintain cleanliness of the gift shop area
• Promote memberships and upcoming events and support group bookings as needed
• Assist with special events as needed
• Represent the museum with the utmost integrity, exemplifying the core values and mission of our organization
• Other duties as assigned

• Must be legally entitled to work in Canada
• Willing to submit to a criminal record check given the interaction with children and/or vulnerable populations
• Accurately and swiftly handle sales transactions, or have the willingness to learn
• Friendly, professional, responsible, and adaptable
• Efficient and consistently organized
• Outgoing with a genuine excitement to meet, engage, and assist visitors of diverse backgrounds, including children
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written, to interact in a kind, tactful, and professional manner with both visitors and staff
• Ability to work closely and communicate respectfully with The Exploration Place team at large
• Proficient in Office 365
• Effective conflict management and decision-making
• Strong ability to multitask and manage time effectively
• Must be comfortable with communication and collaboration tools such as Slack
• Must show flexibility when asked to perform other tasks as needed
• Must be dependable and committed to carrying out your responsibilities to the best of your ability

• Experience in customer service, retail, and/or hospitality, providing high-quality customer service
• Cash handling experience

The Exploration Place is an equal opportunity employer.

The Exploration Place is an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, religion, ability, age, sex, gender identity or expression, sexual orientation, marital or family status, or socioeconomic background. We strongly encourage applications from individuals from underrepresented communities and diverse backgrounds, identities, and experiences. We're looking for motivated, compassionate people who can execute from the ground up.

The Exploration Place is committed to providing our team members with a safe, quality work experience, employability skills, and access to career development through professional development opportunities and mentoring. We use an in-depth, hands-on training program that allows our new…