Customer Support in Order Management

Transform customer interactions at Metso as an Order Management Customer Support Specialist. Oversee quotes, processes, and service excellence in a hybrid setup.

Metso is seeking a Customer Service Representative to manage the end-to-end quote-to-cash process. This role includes preparing invoices, processing orders, and ensuring smooth coordination with internal teams. With a focus on exceptional customer experience, your contribution will be key in enhancing operational efficiency and customer satisfaction.

Key Responsibilities:

• Prepare accurate customer quotes based on needs

• Manage order entry and fulfillment processes

• Work with logistics and partners to ensure timely deliveries

• Handle invoicing and resolve customer issues

• Maintain comprehensive records and data accuracy

Requirements:

• Experience in quote and order management in manufacturing

• Strong organizational and prioritization skills

• Bilingual proficiency in English and French

• High attention to detail in documentation

• Familiarity with order management systems like SAP

Join Metso and apply your skills to improve customer service in the sustainable materials sector.