Casino Surveillance Operator

As the eyes of the casino, you will ensure the security of customers, staff, and assets by maintaining continuous surveillance of gaming areas and the entire property. A Great Fit, if you are reliable, diligent, and have a high level of integrity, are self-motivated and contribute positively to a team environment, are meticulous in all areas of your duties and work well with computers, are confident with your judgment and can clearly convey your findings in writing.

Benefit from working flexible hours, evenings, and weekends.
Role & Responsibilities   Uses audio and video equipment to maintain continuous surveillance of all gaming areas and property
Identifies, records documents and reports unusual or suspicious activities
Identifies fraud and takes the appropriate action required by law and company policy
Monitors compliance and protect company assets and gaming integrity
Maintains detailed and accurate logs
Gathers and submits information for detailed reporting
Assists with investigations
Report to Gaming Director of Operations
Skills, Knowledge, & Abilities Required   Must be 19+
Proven to be detail oriented, reliable, punctual, efficient and diligent in duties and responsibilities.
Must be self-motivated, be able to multi task, great attention to detail and be well organized
Outstanding customer service skills including demonstrated ability to be friendly, efficient, polite and patient
Excellent English communication skills, both verbal and written
Proficient in Microsoft word and excel
Experience, Training, Certification, & Education   High School Diploma GED Certification or equivalent
Casino Surveillance experience is an asset
Experience using surveillance equipment and software is an asset
Professional knowledge of table games is an asset
Ability to sit for long periods of time
Ability to maintain calm and perform duties in stressful situations.
Must be able to obtain and maintain gaming licence requirements.
Pass gaming online courses, ART L1, ART L2, Privacy Awareness and AML.
Serving It Right Certificate.
Working Conditions   Busy casino environment with constant loud noise from the radio
Ability to work in a dimmed, enclosed and controlled room and in close proximity to colleagues
Good close, mid-range and color vision
Ability to focus on a computer screen for long periods of time
Ability to work under pressure with speed and accuracy and is self-motivated
Must be able to work in a confined closed and restricted area for long periods of time.
Ability to work with Dust
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Must be able to work all shifts, weekends, holidays, and special events as needed.

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