Mental Health Crisis Response Dispatch - Crisis Response, Community -Led; CRCL Program

The Prince George Native Friendship Centre (PGNFC) delivers programs and services through a lens of reconciliation, as we have been doing since the inception of the PGNFC for the past 50+ years. A key component of this journey is ensuring the voices of each person is heard and included in our trauma informed and culturally dynamic approach; this perspective is critical to reconciliation.

We respect and honour people's stories as they share their experiences, perspectives, and beliefs in the direction we are taking as an organization; we view this as a strengths-based process, where we build upon the multitude and diversity of existing strengths.

"We are a dynamic and compassionate team facilitating individual, family, and community growth, well-being, and mutual understanding through the "power of friendship".

Join our Crisis Response, Community-Led Team as an:

Mental Health Crisis Response Dispatch

Crisis Response, Community-Led - Health Services

Full Time: 40 hrs / $35 hr to $38 hr

The PGNFC Crisis Response, Community-Led Team (CRCL) provides an alternative to the presence of police personnel at mental health crisis calls in Prince George. The teams offer crisis support services that integrate cultural safety protocols and holistic care options. Mobile teams comprise of a mental health professional and a peer (someone with lived or living experience) which are available during scheduled service hours under the supervision of a clinician and supervisor.

This program aims to reduce the harms experienced by people who have or are suffering a mental health crisis. The Mental Health Crisis Response Dispatch will incorporate knowledge and experiences in crisis assessment and intervention, de-escalation, harm reduction, suicide prevention, anti-oppressive practice, client-centred and recovery-oriented care, trauma-informed practice and culturally competent care to support individuals and families experiencing a crisis in Prince George.

QUALIFICATIONS

• Bachelor's or Master's level education from a recognized university in Psychology, Social Work, Public Health, or another related field.
• Experience in Leadership/Supervisory and in community mental health and addictions field.
• Certification in or willing to obtain:
  First Aid, Class 4 Driver's License, Suicide Intervention, and Conflict Resolution, Naloxone Training, other training as needed.
• Ability to undergo a successful criminal record search.
• Ability to multi-task and handle multiple crisis calls and triage effectively.
• A strong knowledge of clinical and crisis assessments, concurrent disorders, homelessness, crisis intervention strategies, trauma-informed practice, strengths-based models.
• Understanding and knowledge of working with persons with mental health and/or addictions issues as well as an understanding of the intersectionality of systemic barriers and social determinants of health.
• Experience conducting evaluations, providing feedback, and scheduling.
• The ability to maintain a non-judgmental and non-stigmatizing approach is required.
• Good verbal, written communication, and problem-solving skills.
• Must be willing to work shifts that include overnight, weekends and holidays.

Preference will be given to applicants of Canadian Indigenous ancestry. We encourage all candidates to self-identify. Our process is protected by the BC Human Rights Tribunal under Non-Profit Exemption.

To apply for this position please visit our website at to submit a resume and cover letter by March 12, 2026.