Data Center Operations Lead

Overview

Job Type: Full-time |

Location:

Prince George, BC | Department:
Operations | Reporting to: IOC Manager | Work Location Type: onsite

IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and focus on sustainable solutions for high-performance compute.

We are committed to responsible, sustainable progress with a positive impact on the communities we operate in.

Data Center Operations Lead — you’ll play a pivotal role in developing new data center projects and driving impactful initiatives in energy and technology infrastructure within a high-growth environment.

• Serve as the primary real-time decision-maker for active incidents while embedded onsite with shift teams, ensuring accurate categorization, prioritization, timely triage, clear communication, and stabilization actions across IT hardware, network, GPU clusters, and facility systems.
• Monitor IOC dashboards for GPU cluster, network, and facility alerts; validate signal quality, assess operational impact, and coordinate appropriate response actions in real time with the shift team.
• Validate ticket prioritization, ensure accurate routing, identify emerging patterns or repeat issues, and direct follow-up tasks to IOC analysts, day-shift leads, or on-site technicians as needed.
• Coordinate smart-hands activities and support requests related to GPU clusters, facility systems, and network operations, guiding technicians to ensure safe, timely execution.
• Escalate critical or high-impact incidents to the IOC Manager or Tier 2/Engineering teams with clear context, documented evidence, and recommended next steps.
• Perform initial root-cause assessment (RCA) by collecting evidence, timelines, logs, and observations to establish category and priority; coordinate handoff of deeper investigation and full RCA tasks to IOC analysts and day-shift leads.
• Conduct structured shift handover briefings and maintain precise operational logs to ensure continuity and situational awareness.
• Contribute to process improvements by identifying operational gaps, recurring issues, or workflow inefficiencies and proposing actionable solutions.
• Provide guidance and mentorship to shift analysts, fostering consistent application of incident management standards and best practices while embedded onsite.

• 3+ years in mission-critical, 24/7 data center operations, including leadership, mentoring, and shift-lead roles for small teams.
• Expert in real-time incident management with experience in IT hardware, network, and facility issues.
• Skilled in monitoring GPU compute clusters, network environments, and facility infrastructure, validating alerts and coordinating immediate response actions.
• Proficient in ITSM ticketing: validation, prioritization, routing, and initial root-cause assessment for engineering follow-up.
• Experience coordinating on-site smart-hands support, directing technicians and facilities staff based on incident priority and operational impact.
• Strong commitment to operational continuity through shift handovers, logging, risk communication, and inter-team collaboration.
• Bachelor’s degree in a technical field or equivalent military/technical operations experience.
• Client Obsession, Teamwork, Accountability, Curiosity, and Cultural Fit — demonstrated commitment to outstanding service, collaboration, ownership, learning, and a positive mindset.

This role requires availability for a rotational shift schedule including day, night, and weekend coverage. Candidates must be comfortable working overnight and maintaining productivity during off-peak hours. A shift premium may apply.

• Competitive hourly rate (43.25 to 55) finalized based on experience and impact
• RRSP matching program
• Relocation assistance and support
• Comprehensive extended health and dental coverage
• Paid vacation
• Professional development opportunities to support certifications and role-related training
• Company events and team-building activities

Podtech Data Centers Inc., the employing entity and proud member of the IREN Group, is an equal opportunity employer committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or other legally protected characteristics.

By applying for this position and submitting your resume, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at