Desktop Support level 3

Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
Have 3 – 5 years of deskside support experience
Have 3 – 5 years of break-fix experience
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Can act in a Team Lead capacity
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program

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