Desktop Support Technician Level 3

Elevate your IT career with a Level 3 Desktop Support Technician role focused on hardware deployment and deskside support. Bring your extensive troubleshooting skills and join our dedicated team.

This position requires 3-5 years of experience in IMAC, deskside support, and break-fix activities. Candidates must have strong internetworking capabilities and relevant certifications, including A+ and either Cisco or Microsoft. Emphasizing customer service, communication, and independent working skills is crucial for managing multiple tasks effectively.

Key Responsibilities:

• Execute hardware roll-outs and refreshes efficiently

• Provide deskside support and troubleshoot issues

• Lead teams and mentor junior staff when necessary

• Manage tasks with minimal supervision

• Ensure exceptional customer service in every interaction

Requirements:

• 3-5 years of IMAC and break-fix experience

• A+ certification along with Cisco or Microsoft

• Diploma from a recognized IT program

• Self-starter with solid communication skills

• Must be flexible with work schedules

Utilize your technical expertise and soft skills as a key player in the Desktop Support Team.
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