IT Operations & Infrastructure Manager

Location:

Northern British Columbia (Relocation support may be available)
Type:  Full-Time, Permanent

Overview
Our client is a multi-site organization operating across Northern British Columbia. The environment is complex and growing, with technology playing a critical role in supporting internal operations, systems, and ongoing organizational needs.

They are seeking an IT Operations & Infrastructure Manager to take ownership of their technology environment. This is a hands-on leadership role responsible for the performance, stability, and evolution of IT systems, infrastructure, and cloud platforms.

This is not a pure management role. The successful candidate must be technically credible and comfortable operating within the environment, not just overseeing it.

The Role
This role is responsible for owning the IT environment end-to-end, including infrastructure, Microsoft cloud platforms, identity, endpoint management, and service delivery.

You will lead IT operations while also staying close to the technology, supporting troubleshooting, guiding technical decisions, and ensuring systems are operating effectively across a multi-site environment.

Project delivery is part of the role, but this is fundamentally an IT operations and systems leadership position with a strong hands-on expectation.

Key Responsibilities

Own and manage IT operations, infrastructure, and service delivery across a distributed environment

Ensure stability, performance, and uptime of core systems, cloud platforms, and user environments

Lead and support delivery of infrastructure and systems initiatives

Support and maintain Microsoft 365 and Azure environments

Manage identity, access, and device management frameworks

Work closely with internal teams across help desk, infrastructure, and security

Troubleshoot and support complex technical issues when required

Manage relationships with external vendors and service providers

Prioritize and manage a portfolio of IT and business system initiatives

Core Technical Requirements (Must-Have)
Candidates must have  strong, hands-on experience  across the Microsoft and infrastructure stack, including:

Microsoft 365

Exchange Online, Teams, SharePoint, One Drive

Deployment, administration, and support

Identity and access management

Conditional Access policies

MFA and authentication strategies

Intune and device management

Autopilot deployment and configuration

Device compliance and policy enforcement

Infrastructure

Networking, servers, and endpoint environments

Understanding of system architecture and integrations

Troubleshooting

Ability to diagnose and resolve:

Authentication and access issues

Device compliance / policy issues

User experience and system performance problems

Technical Expectation
Candidates will be expected to speak in detail about:

How systems are designed, configured, and deployed

How issues are diagnosed and resolved

The reasoning behind technical decisions and architecture

A technical interview will include real-world scenarios across Microsoft 365, Azure, identity, and endpoint management.

Experience & Background

7-10+ years of experience in IT operations, infrastructure, or systems leadership roles

Experience managing multi-site IT environments

Proven ownership of:

Infrastructure

Service desk / support environments

Cloud platforms

Experience delivering infrastructure or systems-related projects

Recent, hands-on involvement in technical environments is required

What Success Looks Like
In the first 6-12 months, you will:

Take full ownership of the IT environment and operations

Improve performance and consistency across systems and infrastructure

Strengthen identity, device management, and security posture

Support a growing organization by ensuring systems are scalable and reliable

Bring structure and prioritization to a growing portfolio of initiatives

This role is not suited for candidates whose experience is primarily in:

Project or program management

High-level IT leadership without recent technical involvement

Why This Role

Opportunity to step into a high-impact, hands-on IT leadership role

Environment where you can own, improve, and shape the technology landscape

Strong balance of technical depth and leadership responsibility

Exposure to a complex, multi-site environment with meaningful impact

If you’re interested in learning more, please apply or reach out directly for a confidential conversation.

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