Senior Account Manager; AI Infrastructure

IREN is a leading AI Cloud Service Provider, delivering large‑scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid‑connected land and data centers in renewable‑rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever‑evolving applications of high‑performance compute.

We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and with a positive impact on the communities we operate in.

The IOC Senior Account Manager serves as the strategic conduit between the IOC (Integrated Operations Center) analytics team and enterprise customers, owning customer outcomes across performance, utilization, and overall value realization. This role is responsible for translating operational and infrastructure analytics into actionable insights that drive performance optimization, efficiency, and long‑term customer success within AI and high‑performance computing (HPC) environments. Highly customer‑facing and consultative, the position leads regular performance reviews, advises on optimization strategies, and ensures alignment between customer objectives and IREN’s operational capabilities.

The ideal candidate combines strong customer relationship management, technical fluency in infrastructure performance, and a data‑driven mindset in mission‑critical environments.

• 5 to 8+ years of experience owning customer relationships in infrastructure‑driven environments, such as data centers, cloud platforms, AI/HPC, or other mission‑critical operations
• Demonstrated experience supporting high‑density, high‑performance computing environments (AI/ML, HPC, etc.); prior hyperscaler or large‑scale enterprise account management experience strongly preferred given the complexity and de‑risking requirements of this site.
• Proven success in customer success management, technical account management, or service delivery roles with direct accountability for customer outcomes
• Demonstrated ability to lead executive‑level customer engagements, including performance reviews, quarterly business reviews (QBRs), and strategic advisory discussions
• Strong capability to translate infrastructure, performance, and utilization analytics into clear, actionable business insights for both technical and non‑technical stakeholders
• Experience advising customers using performance metrics, reporting frameworks, and service health indicators to drive optimization and long‑term value realization
• Working knowledge of AI and HPC environments, including GPU‑based infrastructure, combined with an understanding of data center operations and service management frameworks such as ITIL
• Exceptional stakeholder management, customer advocacy, and problem‑solving skills in complex, high‑availability environments
• Bachelor’s degree in Business, Engineering, Information Technology, or a related field, or equivalent practical experience

• Pre‑employment screening, including background check and substance testing may be required according to company policies.

• Own the overall customer relationship and serve as the single point of accountability for customer success outcomes, including performance, utilization, reliability, and long‑term value realization
• Act as the strategic interface between enterprise customers and IREN’s IOC analytics, operations, and engineering teams, ensuring customer priorities are clearly understood and executed against
• Lead executive‑level customer engagements, including regular operational reviews and quarterly business reviews (QBRs), focused on outcomes, trends, and strategic alignment
• Participate in pre‑sales deal close handoff: introduced to the customer by frontline sales prior to contract signature to establish continuity and accelerate onboarding readiness.
• Drive end‑to‑end internal resolution of customer issues, serving as the single accountable owner across all internal teams; eliminates ambiguity on ownership and ensures…