Cloud Solutions Analyst

Overview

Job Title: Cloud Solutions Analyst

Vacancies: This posting is for 1 current vacancy

Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC
Detailed office location information can be found by visiting the CCS contact page.

Work Model: Hybrid Work Model

Salary Band: 6 ($70,000 - $81,000 CAD)

• Administer Azure cloud services and infrastructure, including identity, access, and security controls
• Develop, implement, and support organizational Microsoft Teams and SharePoint team sites
• Configure and support selected SaaS platforms, including tenant configuration, access controls, and ongoing operational support
• Design, build, and maintain workflow automations using tools such as Power Automate to streamline business processes and reduce manual effort
• Integrate Power Automate flows with SharePoint, Teams, Forms, Outlook, and third-party systems where applicable
• Build and enhance Power Apps (Canvas and basic Model Driven) solutions for internal teams
• Apply best practices for automation governance, error handling, documentation, and performance optimization
• Assist with testing, deployment, and lifecycle management of automation solutions
• Support adoption of Microsoft Copilot across Microsoft 365 applications (SharePoint, Teams, Outlook, Word, Excel, etc.)
• Assist in creating, configuring, and maintaining Copilot Studio agents, including knowledge source configuration, topic design and conversation flows, basic integrations and troubleshooting
• Demonstrate basic AI and Agentic AI knowledge, including promoting best practices, responsible AI principles, data privacy and security considerations
• Collaborate with stakeholders to identify safe and valuable AI use cases
• Support documentation and user guidance for Copilot and AI-enabled tools
• Provide technical support for Microsoft core business applications and cloud services
• Analyze and resolve user issues related to:
  SharePoint Online, One Drive, Exchange Online, Microsoft Teams, Microsoft Forms, Power Apps, Power Automate, Power BI, Microsoft Dynamics and other Microsoft services
• Resolve assigned incidents, service requests, and change requests; act as an escalation point for complex Microsoft 365 issues
• Proactively monitor systems, identify issues, and troubleshoot in a timely manner
• Adhere to technical standards, policies, best practices, and organizational change management processes
• Identify technology enhancements that improve system reliability, security, and user experience
• Create and maintain clear, concise technical and end user documentation for automation, AI, and cloud solutions
• Provide advice, knowledge sharing, and informal training to peers on Microsoft 365, Power Platform, and Copilot tools
• Contribute to cloud, automation, and AI-related projects as part of the broader Digital Strategy and Technology business unit
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity

• Bachelor's degree in an area of specialty or equal certifications
• Minimum 3 years of hands-on experience with Microsoft 365 (SharePoint, One Drive, Teams, Exchange Online)

• Platform (Power Automate, Power Apps, Power BI)
• Azure services and Active Directory / Entra
• Cloud environment and SaaS platform administration
• Power Shell (basic to intermediate)
• Microsoft Copilot and Copilot Studio, including basic agent creation
• Understanding of:
  Automation concepts and workflow design
• Low code/no code development principles
• Cloud security, identity and access management, and Zero Trust architecture
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement abilities
• Ability to gather business requirements and translate them into technical solutions
• Strong organizational and time management skills
• Adaptable with a continuous learning mindset, particularly around AI and emerging technologies
• Ability to work independently and manage multiple priorities as part of a small but highly engaged team
• Familiarity with PCI compliance concepts
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions

This description retains core responsibilities and qualifications. Administrative or promotional content outside the role has been minimized. No explicit Final date to receive applications is included beyond what may be communicated in official postings.

Is Expired : false