Drax IT Service Desk

Position: Drax IT Service Desk Opportunity
Embark on a fulfilling journey as an IT Service Desk Analyst at Drax in Prince George, BC.

Your role is crucial in delivering outstanding customer service and support to IT users.

This position is designed for individuals committed to resolving IT incidents and fulfilling requests efficiently in alignment with Service Level Agreements. You will proactively manage application performance and collaborate with various internal and external IT teams to ensure effective service delivery and stability.

Key Responsibilities:

• Ensure adherence to SLA while resolving incidents

• Promptly address service requests from users

• Analyze and identify underlying issues for improvement

• Collaborate with internal IT and external suppliers

• Maintain high application availability and performance

Requirements:

• Solid expertise in desktop/laptop hardware

• Experience with Windows 10/11 and telephony systems

• Knowledge of Active Directory and Office 365 is essential

• Understanding of ITIL principles highly valued

• Previous experience in the electricity industry is a plus

Leverage your passion for IT support and customer service to enhance operational excellence at Drax.
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