Manager, Projects & Operations

UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2026!

ABOUT US – WHY WE’RE HERE:

Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community‑driven impact in partnership with diverse populations across the province including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.

is to strengthen vital connections that support people in need in our communities.

is to create a healthy, caring and inclusive community.

How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.

For a more in-depth to look into our work and programs, please visit:

You are a collaborative and solutions-focused people leader with strong experience in project delivery, operations management, and team development. You bring the ability to translate strategic priorities into practical workplans, effective systems, and coordinated departmental processes that support strong service delivery and organizational impact. You are skilled at supervising and developing administrative and project support staff, leading cross-functional initiatives, improving workflows, and building consistency through training, documentation, and process development.

You are confident managing multiple priorities in a dynamic environment and bring sound judgment, strong communication skills, and a high degree of accountability. You are comfortable working with data, reporting tools, and operational platforms to support planning, tracking, and decision-making, and you build strong relationships across teams and with external partners to advance shared goals. You bring progressive experience in operations, project management, and people leadership, ideally within the nonprofit, community impact, or social services sector.

Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project activities within the Community Impact & Investment (CII) department. This role is responsible for overseeing administrative functions, managing project workflows, and ensuring systems, processes, and supports are in place to enable efficient and consistent program delivery.

The Manager leads a team of administrative and project support staff and works primarily within the CII department, while collaborating with other internal teams and departments as needed to support departmental priorities and organizational initiatives.

• Provides leadership, supervision, coaching, and performance management to administrative and project support staff, including assigning and delegating work on a daily and project basis, and fostering a collaborative and accountable team environment.
• Leads recruitment, onboarding, and training of team members, and supports effective workflow planning.
• Develops, implements, and continuously improves departmental procedures, tools, templates, and service standards to strengthen consistency and effectiveness.
• Promotes knowledge‑sharing and continuous learning through training supports, communities of practice, and practical guidance.
• Builds team capacity to deliver high-quality work and adapt to evolving…