Rental Operation Supervisor

Company:
Finning Canada

Number of Openings: 1

Worker Type:
Permanent

CAT Rentals is seeking a dynamic and experienced Rental Operations Manager to oversee rental operations, service delivery, fleet utilization, and customer interactions across our business. This leadership role is critical in driving a culture of safety, accountability, and operational excellence while ensuring exceptional customer experiences and strong business performance.

As the Rental Operations Manager, you will lead a high-performing team, optimize rental processes, oversee fleet readiness, and manage operational and financial performance. You will play a key role in ensuring the successful delivery of rental solutions while supporting the safety, operational, and business objectives of the organization.

• Lead, coach, and develop a team of rental administration professionals, fostering a high-performance culture focused on safety, accountability, and customer service.
• Oversee the rental process from customer inquiry through equipment delivery, ensuring operational excellence and compliance with established procedures.
• Coordinate fleet allocation, equipment readiness, and utilization to support customer projects and maximize equipment availability.
• Partner with branches and service teams to prioritize equipment repairs, maintenance requirements, and turnaround schedules.
• Manage rental contract audits, operational reporting, and process improvement initiatives to drive efficiency and consistency.
• Monitor key performance indicators and implement continuous improvement strategies to enhance operational performance and customer satisfaction.
• Oversee billing accuracy, maintenance and repair costs, accruals, and other financial reporting requirements.
• Proactively resolve customer concerns and ensure the delivery of exceptional service throughout the rental lifecycle.

• 3-5+ years of rental industry experience with a strong understanding of rental operations and equipment management.
• 3-5+ years of leadership experience with a proven ability to lead teams, develop talent, and drive results.
• Experience managing service delivery, customer relationships, and operational execution in a fast-paced environment.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to prioritize competing demands while maintaining a focus on safety, customer service, and operational excellence.
• Knowledge of power generation, compressed air, temperature control, or related rental equipment.
• Mechanical, electrical, or trades background is considered a strong asset.

• This position is based in branch on a Monday-Friday schedule

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits available from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.