Lumber Sales Associate

Pay Range

$18.9 - $19.9

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. They greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They focus on customer service and finding and solving customer needs.

• Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department.
• Ask open‑ended questions about the customer’s projects to determine their needs and level of expertise.
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and recommend them.
• Discuss available options (good, better, best) and suggest related items/services outside of the department that the customer may need.
• Educate customers about the whole project.
• Use empowerment program when necessary to satisfy customers.
• Execute daily stock maintenance: all products signed, displayed, and clean.
• Maintain knowledge of all products in department and adjacent departments.
• Proactively seek knowledge on all products and services.
• Follow all safety policies and procedures, Loss Prevention policies and procedures.

• Communicates Effectively
• Customer Focus

• Interpersonal Skills

• Department Supervisor

No travel requirements.

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.

• Flexible schedule that may include evenings and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors frequently open, causing drafts and interior temperature changes.

High School Diploma or equivalent.

1 to 2 years Retail or Trade experience an asset.

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