Casino Surveillance Supervisor

As the eyes of the casino, you will ensure the security of customers, staff, and assets by maintaining continuous surveillance of gaming areas and the entire property. Oversee the surveillance department and surveillance operations staff and reporting suspicious activities to BCLC. A Great Fit, if You Are reliable, diligent, and have a high level of integrity Are self-motivated and contribute positively to a team environment Are meticulous in all areas of your duties and work well with computers Are confident with your judgment, can clearly convey your findings in writing Benefit from working flexible hours, evenings, and weekends.
Major Responsibilities & Duties:
Reports directly to the Manager, Gaming Compliance and Surveillance
Delegates responsibilities to surveillance staff regarding daily activities
Supervise, motivate and lead a team of Surveillance Operators to work co-operatively and efficient
Uses audio and video equipment to maintain continuous surveillance of all gaming areas and property
Maintain a safe, secure and enjoyable casino environment
Various other duties as assigned by management for the benefit of the company, facility and guest according to your job
Be responsible for your decisions and actions, and the professionalism of your team
Complete, accurate written reports, logs and forms
Analyze problem situations and make appropriate decisions by following the BCLC Policies and Procedures
Monitor activity of patrons and staff
Resolve customer and staff complaints
Investigate counterfeit transactions
Maintain up to date Self-Exclusions logs
Maintain good working relationships with all departments
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
Ensure the work area is maintained and kept clean and sanitary at all times
Update and implement surveillance staff in new BCLC policies and procedures
Communicate clear and effectively when giving directions
Must maintain composure and objectivity under pressure
Follow Director of Gaming Operations requests and or instructions and carry out any other duties as per your position
Become proficient with the use of "ITRACK" (BCLC reporting system)
Lear the job within the 90 day probationary period.
Skills, Knowledge, & Abilities

Required:

Uses audio and video equipment to maintain continuous surveillance of all gaming areas and property
Computer skills to use email and word processing
Excellent written and verbal communication skills in order to write and edit high quality content
Writing skills for professional style reports and completion of the BCLC logs and forms
Demonstrate problem solving/investigation skills
Identifies, records, documents and reports unusual or suspicious activities Identifies fraud and takes the appropriate action required by law and company policy
Monitors compliance and protect company assets and gaming integrity
Maintains detailed and accurate logs
Gathers and submits information for detailed reporting; assists with investigations
Experience, Training, Certification, &

Education:

Prefer grade 12 completion
Previous experiences in Casino Surveillance isa requirement
ART Training
RG Training
Level 1 First Aid Training
Fintrac Training (AML)
Privacy Awareness certificate
Serving It Right certificate

Working Conditions:

Must be able to withstand changes in temperature, some dust, occasional cleaning with chemicals, noise and constant flashing of lights in the foreground, sitting for extended periods of times, long periods of time of watching monitors and cameras, some lifting up to 30lbs., interruptions and some speed is required.
Special Notes:  This position may start as a part time position with the possibility of transitioning to full time dependant on candidate qualifications and circumstances.

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