Front desk agent

Overview

Languages

English

• Secondary (high) school graduation certificate
• or equivalent experience

• 1 year to less than 2 years
• On site
• Work must be completed at the physical location. There is no option to work remotely.

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

• As per collective agreement

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Supports newcomers and/or refugees with foreign credential recognition

• Provides awareness training to employees to create a welcoming work environment for youth