Front desk agent

Job in Prince Rupert, BC, Canada

Listing for: Crest Hotel

Full Time position
Listed on 2026-07-08

Job specializations:

Customer Service/HelpDesk
English Customer Service, Customer Service Rep, Call Center / Support, Bilingual

Education:

Secondary (high) school graduation certificate
Experience:

1 year to less than 2 years
or equivalent experience
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
As per collective agreement
Supports newcomers and/or refugees with foreign credential recognition
Provides awareness training to employees to create a welcoming work environment for youth
Work Term:

Permanent
Work Language:

English
Hours:

35 hours per week

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