Community and Events Administrator

Final date to receive applications: 9 October 2026

Department: Fundraising

Employment Type: Permanent
- Full Time

Location: The Grange

Compensation: £24,479 - £27,000 / year

Job title: Community and Events Administrator

Responsible to: National Community Events Manager

Based: Hybrid
- The Grange

Contract: Permanent, Full Time

The role provides administration for Community Fundraising and Events and offers the best possible service to supporters raising funds and assists the Community Fundraising Team nationwide.

• Ensure that all enquiries regarding Community Fundraising and Events are handled in a timely, sensitive, and professional manner at all times, delegating further actions where required to the appropriate member of staff.
• Work with the Finance Team to ensure any donations made directly to our bank are correctly allocated.
• Ensure that all donations are acknowledged promptly and appropriately, working with the Communications team to ensure consistent messaging in our responses.
• Monitor and manage emails coming into Community Fundraising and Events inboxes.
• Ensure literature requests are dealt with in a timely manner with the support of an admin volunteer.
• Admin for event participants
• Support role for Community Fundraising initiatives such as Grange based events and appeals
• Maintain an accurate filing system to enable Hearing Dogs accounts to be audited correctly and donor queries to be answered.
• Assist with the accurate maintenance of the Community Fundraising & Events section of the charity's CRM system.
• Coordination of various fundraising initiatives, managing the production and distribution of fundraising collateral and materials and aiding the delivery of Community Fundraising activity for example Paws Appeal. This includes the management of volunteers to dispense literature and other relevant resource.
• Creation and maintenance of webpages and ticket pages for event sales
• Undertake research to advance Community Fundraising opportunities across the country.
• Manage resources and equipment, ensuring that levels are monitored and reordered where required.

• A pro-active and positive approach to work
• Strong organisational and administration skills
• Excellent interpersonal skills
• A willingness to be flexible in prioritising your day-to-day workload
• Proficient across a range of platforms, especially Dynamics 365, Excel, and Word
• Attention to detail and accuracy in your work.

• A commitment to understanding the needs of Deaf People
• Understanding of animal welfare
• A commitment to adhere to and champion the charity’s values and culture
• Show a commitment to be kind to others, treat people and animals with respect and be professional
• A commitment to equal opportunities
• Willing to work in evenings and weekends, occasionally as required

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service
• Day off for your birthday
• Defined contribution group personal pension plan
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Eye care
• Hearing tests
• Learning and Development opportunities
• Discounts on merchandise at Hearing Dog gift shops
• Pet Dog Policy