Head of Impact and Insight

Final date to receive applications: 10 November 2026

Department: Services

Employment Type: Permanent
- Full Time

Location: The Grange

Compensation: £45,000 - £50,000 / year

Job title: Head of Impact and Insight

Responsible to: Associate Director of Strategy, Performance and Impact

Based: Hybrid
- The Grange, Saunderton, Buckinghamshire

Contract: Permanent, Full Time

Lead Hearing Dogs' Impact & Insight function, building a charity-wide capability that uses evidence, data and research to understand our impact, inform strategic and operational decision-making, and help identify emerging needs, risks and opportunities. The role will ensure we understand the difference we are making, what our evidence is telling us and how this can inform future priorities and decision-making. Working closely with Digital, Data & Technology and Service Design & Service Engagement, the role will help turn multiple sources of information into meaningful, connected insight that supports better decisions.

• Lead the Impact and Insight team, developing a small specialist team while building evidence and insight capability across the wider charity.
• Develop and lead Hearing Dogs' approach to impact, insight and evaluation, ensuring we can robustly demonstrate the difference we make in the lives of people with hearing loss and understand where we can improve.
• Lead the development, roll-out and ongoing use of the Results Measurement Framework, establishing meaningful outcome measures and ensuring impact evidence is embedded in organisational decision-making.
• Deliver near-term results measurement for priority services while the framework is in development, including Helpful Hours, Community Drop-Ins and hearing dog partnerships.
• Work across the organisation to identify what we need to know, translating strategic priorities, organisational challenges and emerging questions into clear evidence, insight and data requirements.
• Analyse and connect internal data, impact evidence, research and external evidence to identify patterns, trends, risks, opportunities and areas requiring further investigation.
• Work closely with Digital, Data and Technology colleagues to define organisational information requirements and ensure the right data foundations, dashboards, reporting products and analytical tools are developed. Impact and Insight defines what we need to understand and how measures should be interpreted;
  Digital, Data and Technology provides the technical infrastructure and solutions.
• Lead and assure strategically important research and evaluation, ensuring appropriate methodology, ethical practice, proportionate approaches and robust analysis.
• Provide cross-organisational oversight of surveys, focus groups and interviews undertaken for research or evaluation purposes, including advice on data collection approaches, ethics and information governance.
• Translate complex evidence and analysis into clear, compelling and actionable insight, tailored to audiences including the Executive Leadership Team, Trustees, service teams, Income Generation and Marketing and Communications.
• Work closely with Service Design and Service Engagement, providing evidence and insight that enables user needs to be explored further and translated into propositions, pilots and service improvements.
• Collaborate with Income Generation and Marketing and Communications to provide robust evidence, impact data and insight that strengthens cases for support, impact reporting and external communications.
• Identify responsible opportunities to use AI and emerging analytical approaches to analyse and synthesise qualitative and quantitative information more effectively.
• Maintain an outward-looking perspective on emerging…