Dispatcher, Customer Service​/HelpDesk

About Taylor's Way

At Taylor’s Way, our success starts with our people. We value our employees and treat them like family. Whether you’re in the field caring for lawns, plants, trees, installing holiday lights or working with clients to ensure long-term health, every contribution matters. We foster a supportive, team-oriented environment with learning opportunities, company outings, and family-friendly events.

With over 50 years of experience and 7,000+ satisfied clients, Taylor’s Way is a fast-growing, debt‑free company providing lawn care, tree care, holiday lighting, and pest control services in Illinois and the Sauk Valley region. Join our team of experts to help maintain excellence, support client success, and ensure outdoor spaces thrive.

We invest in our employees because you are our most valuable asset. Your work directly impacts our company, clients, and communities, and we provide training, mentorship, and growth opportunities to help you succeed.

• Competitive Pay & Rewards:
  Earn top-of-market wages with opportunities for performance-based bonuses that recognize hard work and quality results.
• Empowering Leadership:
  Our management team is approachable, supportive, and genuinely invested in helping you succeed and grow.
• Career Growth & Development:
  Access ongoing training, mentorship, and certifications, such as becoming an ISA Certified Arborist, to advance your skills and career.
• Best-in-Class Equipment:
  Work with safe, reliable, and state-of-the-art tools, trucks, loaders, and chippers to perform your job efficiently.
• Stability & Vision:
  Join a growing, debt‑free company with a strong foundation and a commitment to sustainable growth and exceptional client service.
• Work-Life Harmony:
  Enjoy a Monday‑Friday schedule, with occasional Saturdays during peak season, allowing time for family and personal priorities.
• Team Culture & Community:
  Participate in team‑building events, outings, and training trips while working alongside long‑tenured employees who foster a collaborative, family‑like environment.
• Comprehensive Benefits:
  Employer‑paid insurance, Simple IRA matching, paid time off and other perks designed to support you and your family’s well‑being.
• Reliable Pay:
  Receive accurate, on‑time biweekly paychecks every time.
• Impactful Work:
  Be part of a company that values your contribution, supports your growth, and empowers you to make a meaningful difference for clients, communities, and the environment.

As a Dispatcher, you will play a critical role in ensuring our operations run smoothly and efficiently. You’ll be responsible for coordinating service routes for our field experts, tracking chemicals and tools, notifying clients of updates, and adjusting schedules for call‑offs or weather‑related disruptions. You’ll help create contingency plans and maintain seamless communication between the office and the field team.

This position is perfect for someone who is organized, detail‑oriented, and thrives in a fast‑paced environment. You’ll need to manage multiple tasks at once and maintain a positive attitude while handling changing priorities.

• Dispatch route services to our team of field experts.
• Notify clients of route changes, delays, or updates.
• Properly assign equipment, tools, and chemicals to field staff based on specific job requirements and service objectives.
• Implement contingency plans for team call‑offs or weather‑related schedule adjustments.
• Maintain communication between office staff and field technicians to ensure schedules and updates are clear.
• Update and maintain accurate records for dispatch logs and equipment tracking.
• Provide excellent client communication and support as needed.

• Strong organizational skills and attention to detail.
• Flexibility to adapt to changing priorities and expectations.
• Ability to manage multiple tasks in a fast‑paced environment.
• Excellent communication skills, both written and verbal.
• Problem‑solving mindset to handle scheduling changes and emergencies.
• Experience with dispatching or scheduling (preferred but not required).
• Basic proficiency with office tools and scheduling software.

This role may include occasional weekday and/or weekend work during our peak business season. We collaborate as a team to navigate overtime needs and ensure the workload is distributed fairly. We prioritize personal well‑being by taking adequate time for self‑care, and balancing family, health, and relationships.

Hire Offers are contingent upon a favorable background check if one is performed.

We’re excited to grow our team at Taylor’s Way family. If you’re ready to join a supportive, hardworking team, apply now and let’s grow together!