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Desktop Support - Level 2
Job in
Princeton, Gibson County, Indiana, 47670, USA
Listed on 2025-12-07
Listing for:
Axius Technologies Inc.
Full Time
position Listed on 2025-12-07
Job specializations:
-
IT/Tech
Desktop Support, IT Support
Job Description & How to Apply Below
Job Description
Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling
RESPONSIBILITIES- Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop software using approved tools.
- Troubleshoot connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution detail.
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Escalate to 3rd party vendors when necessary.
- Responsible for raising and coordinating problem management issues.
- Perform additional tasks (end user/infra related) when required.
- Participate in projects.
- Strong understanding and skills in SLA, KPI Management.
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