Customer Service Associate; Store

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Part Time CSA Smokers Host #0330 - Princeton, Princeton, IN, US

Job Title:Customer Service Associate (CSA)

FLSA Status:Non-exempt

Receives cash from customers or team members in payment for goods or services by performing the following duties.

Inspect all outside areas to include:the building, storage buildings, restrooms, dumpster area, lawn,driveway, approaches, fixtures and lighting to insure cleanliness,accessibility, operability and safety.

Inspect all inside areas to include:the office, counter, sales floor, coolers, equipment, merchandise, backroom, restrooms to insure cleanliness, accessibility, operability and safety.

Read, understand, and adhere to all guidelines currently contained inthe Kocolene policy manual and future updates to the Kocolene policy manual.

Read, understand, and adhere to all guidelines currently contained inthe Kocolene training manual and future updates to the Kocolene training manual.

Makes change and issues receipts or tickets to customers.

Records amounts received and prepares reports of transactions.

Work another team member’s shift if they fail to come to work or untila replacement is found.

Reads and records totals shown on cash register tape and verifies against cash on hand.

Quotes price and describes features of for which money is received.

Gives cash refunds or issues credit to customers for returned merchandise.

Clock in when arriving for work, clock out when starting breaks, clockback in when returning from a break, and clock out when leaving for the day.

Prepare new register drawer with the proper change fund.

Understand money handling procedures outlined in the training manual.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/orability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or team members of organization.

Ability to calculate figures and amounts such as discounts,proportions, and percentages.

Count andverify change funds.

Count and verify cigarette inventory.

Ability to verifythe count and price of any vendor delivered merchandise.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

The physical demands described here are representative of those thatmust be met by a team member to successfully perform the essential functions ofthis job.

Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel;reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; andto talk or hear.

The team member frequently is required to walk.

The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers.

The team member is occasionally required to sit.

The team member must frequently lift and/or move up to 25 pounds.

Specific vision abilities required by thisjob include close vision and distance vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions ofthis job.

Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally exposed to outside weather conditions.

The noise level in the work environment isusually moderate.

The activity level isoften fast paced.

Customer and team member relations can often be perceived as negative issues.