Executive Assistant

Executive Assistant

GYMGUYZ

GYMGUYZ is #1 in Home and Onsite Personal Training nationwide. We are a global leader in location-based fitness and personal training, providing convenient, customized, and creative workouts in the client’s chosen setting. We are a highly collaborative team that runs on FUEL (Fun, Unity, Earnings, and Leadership). Team members enjoy competitive compensation, discounts, continuous education, unlimited growth potential, and an outstanding culture!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

GYMGUYZ is seeking a highly motivated and experienced individual to join as Executive Assistant. The role supports daily operations and sales functions of our in‑home personal training business. Responsibilities include managing inbound leads, coordinating client scheduling, tracking key performance metrics, and ensuring a seamless client experience. The ideal candidate is highly organized, detail‑oriented, and capable of working in a fast‑paced, client‑focused environment.

• Sales & Lead Management
  • Respond promptly to inbound sales calls, emails, and web inquiries.
  • Qualify and convert leads into scheduled in‑home or virtual fitness assessments.
  • Maintain accurate records of all lead interactions using CRM tools or lead‑tracking systems.
  • Follow up with prospects to drive conversion and reduce lead loss.
  • Prepare and send client onboarding documents and agreements.
• Scheduling & Operations
  • Coordinate and manage weekly schedules for personal trainers based on client availability and trainer locations.
  • Monitor and update session utilization to ensure accurate tracking of packages and renewals.
  • Serve as the liaison between clients and trainers to ensure exceptional communication and service delivery.
• Administrative Support
  • Maintain organized digital and physical files for client records, waivers, and contracts.
  • Assist with billing, invoice tracking, and payment collection coordination.
  • Prepare weekly operational and sales reports for leadership review.
  • Support recruitment coordination for trainers and assist with onboarding logistics.
• Client Experience & Retention
  • Track and remind clients about expiring sessions or upcoming renewals.
  • Gather and analyze client feedback to support retention and satisfaction.
  • Ensure timely responses to client concerns or questions.

• Previous experience in administrative, sales, or operations support role (fitness industry a plus).
• Strong organizational skills with extreme attention to detail.
• Excellent communication and interpersonal skills.
• Tech‑savvy; comfortable using scheduling software, CRM platforms, and Google Workspace or Microsoft Office.
• Ability to multitask and prioritize responsibilities in a dynamic environment.
• Passion for health, fitness, and helping others achieve their goals is a plus.