Senior Analyst - Operational Readiness

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Senior Analyst, Operational Readiness - Claims Shared Services, Axis Global ClaimsAXIS is seeking a Senior Analyst, Operational Readiness, to join the Global Claims Shared Services (GCSS) team. Reporting to the Head of Optimization, Claims Shared Services, this role ensures approved technology, process, vendor and operating model changes are ready for implementation, adopted by AXIS Global Claims, and stabilized into business-as-usual operations.

The role is responsible for business readiness, cutover, adoption, operational handoff, hypercare and BAU transition, but does not own requirements, solution design, product roadmaps, project delivery or portfolio prioritization.

Working with Product Owners, business sponsors, project managers, technology teams, vendors and operational leaders, the role confirms Claims is prepared to receive, use and sustain new processes and technology.

The Successful Candidate Will Be Responsible For:

Operational Readiness & Cutover Operational readiness assessments and readiness sign-off processes for approved technology, process, vendor and operating model changes, ensuring assessments are completed on time and aligned to defined go-live criteria.

Develop and maintain readiness frameworks, checklists and go-live criteria that establish clear expectations for operational capability, resource readiness and support model readiness.

Lead business cutover planning and execution activities against approved readiness, handoff and service acceptance plans.

Coordinate business operational handoffs and service acceptance activities, with clear ownership, success criteria and support model handoff.

Identify, document and escalate readiness gaps to accountable owners before implementation.

Establish transition-to-BAU plans, stabilization criteria and measurable success indicators for each implementation.

Training & Business Adoption Implementation communications and stakeholder readiness plans, ensuring impacted users understand what is changing, when it is changing and what action is required.

Coordinate business training delivery and completion tracking, with the goal of meeting training completion and stakeholder preparedness targets before go-live.

Measure user adoption, operational utilization and preparedness to adopt new capabilities before and after implementation.

Identify adoption and readiness gaps before implementation and coordinate remediation with accountable owners.

Support post-deployment adoption reviews and feedback loops to improve future readiness execution.

Process Documentation & Knowledge Management Support development of functional process maps, SOPs, workflow documentation and operational playbooks required for successful go-live and…