Senior Manager, Business Analyst & Scrum Master

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

Seeking a Senior Manager to lead and support delivery for the field sales force platform portfolio (e.g., Veeva CRM, orchestration, territory management, call planning, and incentive compensation systems) within Commercialization BI&T. This role owns delivery leadership for one or more Sales Systems programs — working across business analysis, Scrum, development, and vendor teams to ensure requirements, agile delivery, and platform governance come together into timely, efficient, on-quality outcomes.

The candidate partners directly with sales operations and field leadership to shape the platform roadmap, drives alignment across the cross-functional teams involved in delivery, and removes cross-team obstacles that put program timelines  ideal candidate brings strong cross-functional program leadership, hands‑on familiarity with field sales technology platforms, and the commercial pharma processes they support (territory alignment, call activity, sample management, and rep‑facing tools), and is comfortable operating as both a delivery leader and a strategic business partner to senior sales operations and field leadership stakeholders.

Experience with Jira for backlog and delivery tracking is expected, in service of this role's core program‑leadership and stakeholder‑facing accountability.

• 1. Business Analysis Oversight: Own the requirements strategy for field sales force platforms; oversee elicitation, documentation, and validation of business requirements led by the BA team. Ensure functional specifications, process maps, data mappings, and user stories produced by the team are clear, traceable, and sprint‑ready before entering delivery. Guide current state and future state process analysis for field sales workflows, identifying gaps, inefficiencies, and platform enhancement opportunities.
  
  Ensure business requirements documentation (BRDs, functional specs, process maps) is owned, maintained, and traceable from requirement to delivered feature.
• 2. Agile Delivery & Scrum Governance: Oversee Scrum ceremonies and agile delivery practice (stand‑ups, sprint planning, sprint reviews, retrospectives) across field sales platform delivery teams; ensure consistent, effective application of agile methodology. Maintain oversight of sprint boards and delivery tracking in Jira; ensure stakeholders have clear visibility into progress on field sales platform initiatives. Establish and refine standard operating practices for backlog grooming, prioritization, and sprint readiness across the team.
• 3. Platform Strategy & Subject‑Matter Leadership: Maintain a strategic, cross‑platform view of field sales force technology (territory/alignment structures, call activity capture, CRM data models) and how it supports rep‑facing and field leadership workflows. Partner with platform administrators and vendors (e.g., Veeva, Salesforce) on the evaluation of proposed changes for feasibility, downstream data impact, and field user experience. Define and drive the field sales platform roadmap, recommending improvements based on field feedback, usage data, and industry best practices for field sales technology.
• 4. Stakeholder…