Concierge- Hamilton Station

Concierge – The Crossings at Hamilton Station
Edgewood Properties, Inc.

Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is growing nationwide with a portfolio of 6,000 plus units expected to double in the next few years.

As a Concierge, you will play a pivotal role in daily operations. You will serve as the first point of contact for residents, prospective residents, and visitors, delivering exceptional customer service, fostering a welcoming atmosphere, and ensuring a seamless living experience for all residents. Must work weekends and evenings (flexible shift), 4 days per week, 8 hours per day, with additional hours as needed.

• Oversee the front desk, warmly greeting residents, guests, vendors, and contractors.
• Provide community and amenity information, assist residents with key/gate card requests, and facilitate inquiries.
• Offer refreshments to guests waiting to meet with a leasing consultant.
• Assist with service requests by entering them into the system or guiding residents on self-submission.
• Develop in-depth knowledge of the community to provide recommendations for local dining and entertainment options.
• Engage with residents and prospective residents to enhance customer experience and resident retention.

• Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and executing resident events such as parties, movie nights, and special celebrations.
• Arrange small gestures for resident milestones, including birthdays, engagements, weddings, and losses.

• Manage the package room, ensuring accurate acceptance, resident notifications, and proper distribution.
• Maintain office cleanliness, restock coffee bars, and monitor office supplies.
• Prepare leasing materials such as brochures and floor plans for prospective residents.
• Ensure model and vacant units are clean and ready for tours.
• Handle opening and closing procedures for the leasing office, ensuring readiness each day.

• Route calls efficiently, schedule tours and appointments, and assist with general inquiries.
• Provide administrative support to the Property Manager as needed.
• Oversee the weekly Sunday breakfast, including shopping, setup, and cleanup.

• Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units.

• Strong communication and organizational skills.
• Ability to multitask and manage time effectively.
• Experience in property management or customer service is preferred.
• Familiarity with social media platforms.
• Basic understanding of maintenance coordination and lease management.
• Basic MS Office knowledge.

• Package Management processing times (within 2 hours of delivery)
• Call handling efficiency of 95%
• Daily opening and closing checklist completion
• Resident Event participation rate (30% of community per event)

Competitive compensation, comprehensive benefits including medical, dental, vision, life insurance, a 401(k) with company match, on-site fitness gym, discounts on housing and home appliances, and opportunities for advancement in a corporate team environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.