Assistant Service Advisor - Princeton BMW

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Princeton BMW is looking for an Assistant Service Advisor to join their team and the Holman family!

The Assistant Service Advisor supports the Service Department by providing exceptional customer service, assisting Service Advisors with daily operations, and serving as a liaison between customers and technicians.

• Welcome customers and ensure they receive prompt, courteous, and professional service.
• Communicate with customers in person and by phone to identify service needs and schedule appointments.
• Educate customers on recommended services and products using a consultative approach.
• Serve as a liaison between technicians and customers, providing timely updates on vehicle status.
• Assist Service Advisors with administrative tasks, repair order management, and customer follow-up.
• Support service customers when their assigned advisor is unavailable.
• Maintain accurate customer and vehicle records.
• Complete required company and dealership training programs.

• High School Diploma or equivalent required.
• Valid driver's license with an acceptable driving record.
• Strong written and verbal communication skills.
• Ability to work effectively in a team environment.
• 2+ years of administrative, customer service, retail, or related experience preferred.

Tuesday-Saturday, 9A-6P#LI-JV1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program
401(k) plan with Company Match Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave

Paid Military Leave Tuition Reimbursement

Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid…