Customer Service Representative

Indotronix was founded in April, 1986 in Poughkeepsie, NY. Today, Indotronix is headquartered in Rochester, NY and is part of the Indotronix Avani Group.

The genesis of Indotronix’ initial success was as an IT Consulting Services Supplier to IBM. Since then we have continued to add Fortune 500 clients and awards to our roster and delivered staffing services valued at over $1 billion across industry verticals. Today we are recognized as an invaluable Supplier of IT, Engineering, Clinical, Scientific, Professional resources by our clients., several of whom have retained Indotronix for an average of 10+ years.

Job Title:
Customer Service Employee

Duration: 5 months

Location:
Princeton NJ 08536

Pay Rate: $25.00/hr

Shift: 1st shift Monday - Thursday 8:30-5pm with 45 mins/lunch Friday 8:30 - 3:45pm with 45 mins/lunch

Education: Bachelor degree preferred. Equivalent experience may be considered in lieu of Diploma

Interview Process: Teams and In Person

Key Responsibilities:

• Manage and take ownership of customer accounts through the order fulfilment cycle.
• Receive/process purchase orders, confirm pricing, inventory, shipping information and generate invoices.
• Work closely with clients to obtain client forecast and enter in SAP.
• Process customer complaints/inquiries related to returns, credit requests and non-conformances. Liaise with appropriate teams to resolve timely.
• Build customer intimacy and optimize customer care by continuously capturing relevant information on customers, products, processes and systems.
• Maintain professional relationships with internal stakeholders: ex. sales team.
• Monitor relevant indicators (KPI) that measure the level of service/OTIF and propose related action plans for service improvements.
• Proactively seek innovative ways to enhance customer’s satisfaction and improve operating inefficiencies (eliminate non-value adding tasks).
• Provide backup coverage for team members when needed.

Requirements:

• Bachelor’s degree preferred. Equivalent experience may be considered in lieu of Diploma
• Proficiency in MS Office, including Excel, Word and Outlook is required.
• Minimum 1-3 years prior experience in customer service, business-to-business (B2B).

We value:

• Diversity, Inclusiveness, and Belonging
• Experience with SAP platform is preferred.
• Strong negotiation, problem solving skills, and detail oriented are essential.
• Demonstrated ability to work both independently and within a team environment.
• Excellent organizational, verbal, and written communication skill.

We offer:

• High Challenge and High Reward Environment
• Entry to exciting and inspiring world of perfumes and taste
• Culture that values diversity where people are at the heart of the company
• Opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives

All your information will be kept confidential according to EEO guidelines.

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