Manager, Medical Information

The Medical Information Manager will provide timely, accurate and balanced first point of contact medical/scientific and technical information for telephoned medical questions and issues in real time; document medical inquiries; create positive customer interactions; capture potential adverse events; and provide disease state and product training to internal groups. Will also serve as a medical reviewer in the Medical, Legal, Regulatory review process for promotional and non-promotional materials.

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

Join us, the future is ours to shape!

This position will be located at the Princeton, NJ US Headquarters site.

Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely.

Must be authorized to work in the U.S. U.S. work visa sponsorship is not available for this role now or in the future.

Travel Requirements: Up to 5%

Your responsibilities include, but not limited to:

• Lead and deliver timely and high-quality support for all Medical Information projects with ownership and accountabilities, including:
• Coordinate information flow from internal and external sources to facilitate the dissemination of accurate, timely, consistent, and balanced information to internal personnel and external customers
• Research and respond with written and oral inquiries from internal and external customers
• Proactively develop medical response documents, create unique responses, and revise/update existing documents in database
• Search, evaluate, and summarize the published medical and scientific literature.
• As part of the Materials Approval Process team provide high-quality review of promotional materials for assigned products and attend live meetings as required;
  1) ensure materials are scientifically accurate, current, and properly substantiated and referenced;
  2) ensure material is scientifically rigorous and presented with appropriate context; and
  3) ensure material is scientifically understandable for intended customer audience
• Work independently yet ensure strategic alignment of information with key internal stakeholders and experts, as necessary
• Identify emerging medical trends, marketplace issues (e.g., Medical Inquiry Trends, Business Intelligence) and quality assurance issues and share with appropriate personnel
• Participate in the creation of, and ensure adherence to, departmental and corporate policies and quality standards
• Support other MI Managers and AD in the development and review of other materials as needed; AMCP dossiers, Medical Intelligence, website, etc.
• Support mentoring PharmD fellow and summer intern, when requested.

• Technical Skills – Able to interpret complex questions and information and has clear understanding of therapeutic area and products to respond to unsolicited requests.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyses information skilfully develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional customer situations; responds promptly to customer needs. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives.
• Customer Service – Responds promptly to customer needs.
• Oral Communication – Must be able to…