Manager, People Operations
Listed on 2026-01-12
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HR/Recruitment
Talent Manager, HR Manager -
Management
Talent Manager, HR Manager
Talent Acquisition specialist with a passion for health, wellness, fitness, and the outdoors!
About ETS
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future‑ready. For more than 75 years, we’ve been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories.
Through strategic acquisitions, we’ve expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we’re partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Summary
The People Operations Manager (HR Ops) is a strategic and hands‑on leader responsible for overseeing a global team of People Generalists and Administrators. This role ensures the consistent and high‑quality delivery of core People services across the employee lifecycle, including onboarding, data management, compliance, and off‑boarding. Based in the U.S., the People Operations Manager brings deep expertise in global people operations, supporting teams and processes across multiple regions.
This role is critical in driving operational excellence, ensuring compliance with local and international employment regulations, and continuously improving service delivery through scalable systems, streamlined processes, and a customer‑focused mindset. As a key member of the People Team, the People Operations Manager partners closely with Business Partners, Total Rewards, Talent Acquisition, HRIS, and other centers of excellence to ensure alignment, consistency, and operational efficiency globally.
Responsibilities
- Lead the development and refinement of a scalable HR service delivery model, including self‑service tools, tiered support structures, and knowledge management systems to empower employees and managers.
- Own the creation and maintenance of global HR process documentation, SOPs, and employee‑facing resources to ensure consistency and accessibility.
- Lead, coach, and develop a high‑performing team of People Generalists and HR Administrators across multiple geographies. Foster a collaborative, inclusive, and service‑oriented team culture with clear goals, accountability, and continuous development.
- Oversee the delivery of core HR services across the employee lifecycle, including onboarding, off‑boarding, employee data management, HRIS administration, and compliance. Ensure consistent, efficient, and high‑quality execution of HR processes globally.
- Manage relationships with external service providers (e.g., payroll, benefits, relocation, background checks), ensuring service quality, compliance, and cost‑effectiveness across regions.
- Partner with regional People/HR teams to align operational practices and ensure compliance with local labor laws, data privacy regulations, and internal policies. Stay current on global employment legislation and proactively mitigate risk.
- Maintain strong internal controls and documentation to support audit readiness and regulatory compliance across all operational processes.
- Work closely with Business Partners, Talent Acquisition, Total Rewards, HRIS, Talent Management, and Learning to ensure seamless integration of People operations with broader people strategies and initiatives.
- Identify opportunities to streamline, standardize, and automate People/HR processes to improve scalability, efficiency, and user experience. Lead or support system enhancements and process redesign…
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