Sr. Director, HR Operations

Changing lives. Building Careers.

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

Reporting to and working closely with the VP, Global Total Rewards and HR Services, the Senior Director, Global HR Operations will lead the design, implementation, and governance of global HR operational strategies to support organizational growth and business objectives. This role will oversee all aspects of HR operations, including payroll, HRIS, People Analytics, shared services, change management capabilities ensuring compliance and operational excellence across all regions.

The position requires a strategic leader who can drive transformation, enable innovation, and deliver a best-in-class employee experience and enhanced employee engagement.

This is a hybrid full-time position based at our Princeton, NJ headquarters, with on-site presence required Tuesday through Thursday. As a global role, occasional flexibility for early morning or evening calls is necessary to ensure effective collaboration across time zones.

This role will be a key leader on the Total Rewards and Services Leadership Team.

Under direct supervision of the VP, Global Total Rewards and HR Services.

Team of 16.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Partner with the VP, Global Total Rewards, CHRO, and senior leadership to develop and execute global HR operational strategies and initiatives to support the overall business objectives and growth of the organization.
• Define and manage priorities, infrastructure, and governance for HR systems, processes, policies, and programs.
• Oversee global HR operations, including payroll, HRIS, People Analytics, and shared services, ensuring compliance with local and global regulations.
• Develop and implement a comprehensive change management and communication strategy with standardized tools and templates for global programs.
• Lead process improvements and technology enhancements to optimize service delivery and reduce costs.
• Develop mechanisms to evaluate the impact and success of the shared service delivery.
• Enable AI-driven capabilities and on-demand services to provide fast, efficient solutions for employees worldwide.
• Recommend improvements to our People processes, focusing on the employee experience, automation, and scalability, while balancing strategy and execution.
• Manage the creation and maintenance of process maps and standard operating procedures, ensuring they are current, compliant, and fit for purpose.
• Build strong relationships with HR functional leaders, external partners, and vendors to support operational and strategic goals.
• Monitor key HR metrics and leverage data-driven insights to enhance HR services and business outcomes.
• Ensure adherence to company policies and compliance with labor laws across all countries.
• Continuously review and improve HR policies, practices, systems, and templates to maintain global compliance with local labor laws and regulations in all countries.
• Collaborate effectively with Finance, Legal, and IT teams to ensure integrated HR service delivery.
• Conduct research and analysis on HR trends, including technology, automation, and employee experience.
• Stay current on U.S. and global HR policies, practices, and regulatory requirements.

• Bachelor's degree is required; an MBA or other advanced degree is strongly preferred, or a comparable level of knowledge and experience that would typically be gained through a combination of a degree and experience.
• At least 15+ years of experience in global HR Services and as an HR leader on the management team of a global, fast-paced organization.
• Successful track record of building and leading broad-based, strategically aligned, progressive HR Services teams in one or more…