Level-Application Support Analysts

Job Title:
Level-2 Application Support Analysts

Location:
Princeton, NJ (NEED LOCALS)

Duration:
Long term

In person interview required.

Client is currently seeking two motivated Level-2 Application Support Analysts for our Application Support team to work at our Princeton, NJ location. The successful candidates will report to the Senior Application Support Manager. Level-2 Support Analyst will be the first line of defense for Production Application Support and will resolve Production Support related issues. He/She will provide end-to-end support for Custom-built and COTS applications.

The Application Support Analyst will work closely with the current Support Team, Scrum Masters, Developers, QA and Product Owners in an agile application development environment involving a diverse technology stack. Knowledge of but not limited to IIS, NODE.JS, ORACLE 12c, WEB API and ASP.NET. The candidate must be focused, hard-working, and self-motivated with ability to work across teams and organizations.

• Troubleshoot and resolve Production issues according to agreed SLA's
• Act as part of 24/7 rotation in support of critical components of Production applications
• Provide off-hours support of critical non-Production components and systems
• Gain an understanding of the functionalities of applications being supported
• Utilize existing tools (Jira) to log/updated support cases, identify trends and report them
• Communicate the support case status to the parties involved on a regular basis
• Work closely with the Level-3 support within the Application Development teams to troubleshoot complex Production issues
• Follow escalation procedures for complex Production issues
• Provide a RCA for production issues to avoid recurrence
• Follow defined lifecycle methodology and risk guidelines with support perspective
• Effectively communicate and build relationships with business users and technology groups
• Proactively identify recurring and/or challenging issues and coordinate resolution with product development team to facilitate continuous improvement

• Bachelor’s degree in Computer Science or equivalent
• Three to five years of experience in the Information Technology field of application support / product management
• Experience using and supporting complex architecture environments consisting of custom-built applications and COTS
• Must be a team player and have the ability to work across technical and business groups
• Must be able to act as the medium between business and technology
• Knowledge of relational databases and client/server technologies
• Proficient computer skills including working with Microsoft Office (Visio, Excel, Word etc.)
• Experience with IIS Web Server, .NET, C# and Oracle
• Excellent written and oral communication. Ability to communicate technical issues to non-technical business colleagues
• Strong analytic, organizational and problem-solving skills
• Ability to learn quickly and adapt to change
• Strong and collaborative work ethic; team oriented; high integrity
• Expert and proven analysis, judgment, decision making, organizational, and planning skills working in an autonomous and proactive manner
• Passion and demonstrated ability for continuous process improvement

• Level-2 Enterprise Application Support experience in a medium-large organization
• Strong experience working directly with customers & ability to brainstorm concepts
• Some experience in working on products that uses EDI, SOA and ERP is a plus
• Ability to work independently as well as a part of a team
• Strong work ethic, critical thinker
• Specific experience in the transportation industry is a plus
• Experience with Agile and Scrum owsable processes and methods is a plus

All your information will be kept confidential according to EEO guidelines.