User Experience Designer

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement.

We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life‑changing impact to ZS.

Our most valuable asset is our people
. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

Within ZS' Business Technology group, the Digital Experience & Design Expertise Center (DXD) works with clients to design effective technology solutions that support & enhance critical business processes and manage the implementation of those solutions. The DXD team spearheads a variety of user experience engagements from large scale business transformation and customer experience initiatives to interactive dashboards, Web portals, and applications for mobile and desktop.

As a User Experience Designer in the DXD Expertise Center, you will create effective, efficient, and beautiful interactions in consumer and patient‑facing applications, mobile apps, dashboards, data visualizations, enterprise applications and information systems. You will support designs that adhere to usability best practices and leverage knowledge about users’ behavior, enabling people to achieve quantified objectives effectively and efficiently across a range of digital and Business Intelligence solutions for mobile and Web.

• Collaborate with clients and cross-functional teams to design user-friendly interfaces that enhance business processes.
• Utilize user-centered design principles, usability best practices, and AI to create engaging and effective digital experiences.
• prototypes and visual designs using tools such as Figma, Tableau, and AI-enabled design tools.
• Employ AI technologies to enhance user experience and improve efficiency in design solutions.
• Support user research, including contextual inquiries and usability testing, to inform design decisions.
• Document design processes and communicate clearly with stakeholders and development teams to ensure alignment and successful implementation.
• Continuously iterate on designs based on user feedback and metrics to drive positive business outcomes.
• Support net-new design system creation and extend existing design systems to incorporate additional components or support new features.
• Collaborate cross-functionally with designers, researchers, developers, product specialists, and engineers to support solution design and development.

• Bachelor’s degree in Design, Fine Arts, or a related visual art field; additional degrees or certifications in Human-Computer Interaction or Human Factors preferred.
• 2–4 years of experience in User Experience design, particularly in complex, high-volume, and high-profile business applications or innovative solution spaces.
• Foundational understanding of enterprise software, including CRM systems, Business Intelligence systems, and collaboration technologies.
• Foundational understanding of CMS systems and data system integration product design methods.
• Strong portfolio showcasing information architecture, interaction design, and visual design skills.
• Proficiency in design tools, especially Figma.
• Knowledge of coding languages such as HTML5, JavaScript, and…