Digital Workplace Collaboration Specialist

Overview

Digital Workplace Collaboration Specialist role at ETS.

The Digital Workplace Collaboration Specialist is a subject matter expert in collaboration services with a particular interest in AI platforms to enhance productivity. The specialist collaborates with technology partners, vendors, product managers, Information Security, and legal teams to ensure alignment with company policies. This role bridges technology with business outcomes and ensures employees can leverage AI for efficiency and creativity. It requires a blend of technical expertise, business acumen, and innovative thinking to perform technical configuration, support, change management, user training, and continuous improvement based on feedback.

The incumbent will work closely with IT, HR, finance, compliance, and business leaders to ensure responsible and secure use of AI. The role leads the operational, engineering, and security enablement of AI services across the enterprise to ensure a seamless and secure user experience while maintaining the integrity and performance of AI-powered productivity tools.

• Implement, monitor and provide continuous improvement of digital workplace technologies (Microsoft 365 services and collaboration services).
• Oversee the daily operations of Microsoft 365 Admin Center, including SharePoint, Teams, One Drive, Microsoft 365 Copilot, and Copilot Chat; responsibilities include user provisioning, license management, and service health monitoring.
• Work with IT and business stakeholders to document and refine Copilot use cases across departments; monitor adoption metrics and KPIs using Copilot dashboards and analytics tools.
• Maintain Copilot Studio agents and connectors for integration with internal data sources and workflows; develop prompt libraries and role-specific templates to boost user productivity.
• Act as an expert on Copilot capabilities, offering guidance and support to end users; oversee a Center of Excellence to ensure end users and Copilot Champions have access to current information.
• Collaborate with engineering teams to enhance Copilot performance and address technical issues; develop and enforce data protection policies, including access controls, prompt injection defenses, and content filtering.
• Ensure adherence to enterprise security standards and regulatory requirements (e.g., SOC 2, GDPR); maintain ethical standards and comply with all applicable laws and regulations relevant to the role.
• Conduct enablement sessions, create best practices documentation for responsible AI usage, and stay updated with Microsoft Copilot changes and AI trends; collaborate with service delivery partners to manage and secure digital workplace technologies.
• Engage in addressing high-priority incidents and problems, participating in troubleshooting efforts and capacity/availability planning; deliver IT support for escalated incidents and collaborate with IT service delivery partners to resolve issues.
• Stay informed about emerging technology trends and identify opportunities to enhance continuous improvement initiatives; collaborate with architecture teams to contribute to the technology roadmap; lead and participate in technology POCs and pilot projects and oversee planning and implementation of new or upgraded technology services.

• 8+ years of experience in IT operations, security engineering, or enterprise productivity platforms.
• Strong understanding of the Microsoft 365 ecosystem, including Teams, SharePoint, Outlook, and Power Platform.
• Familiarity with AI/ML concepts, prompt engineering, and Copilot Studio.
• Experience with data protection, identity management, and compliance frameworks.
• Excellent communication and collaboration skills; ability to work cross-functionally with technical and non-technical teams.
• Passion for continuous learning and adapting to rapid technological change.
• Tech Savvy; ability to quickly learn, implement and utilize new technologies.
• Analytical and problem solving; ability to organize information, identify underlying relationships, and tie together solutions across technologies.
• Strong interpersonal skills with the ability to…