Veeva Vault QDocsLLL

Role Overview

Provide Level 1 and Level 2 support for Veeva Vault QDocs, ensuring smooth operation, timely issue resolution, and high‑quality user experience across documentation and quality management processes.

• Serve as the first point of contact for user queries related to Veeva Vault QDocs.
• Perform initial triage, troubleshooting, and resolution of L1 issues (access, navigation, basic configuration, SOP support).
• Escalate complex issues to L3/technical teams with clear documentation and impact analysis.
• Support L2 activities including configuration checks, metadata updates, workflow troubleshooting, and user permission management.
• Monitor system performance, perform routine checks, and ensure compliance with internal quality and validation procedures.
• Assist in user onboarding, basic training, and preparation of support documentation/FAQs.
• Collaborate with QA, IT, and business teams to ensure system stability and continuous improvement.

• 1–3 years of experience supporting Veeva Vault (QDocs or other Vault modules preferred).
• Strong understanding of document management processes in regulated (GxP) environments.
• Basic knowledge of Vault configuration elements (roles, workflows, object/field configuration).
• Excellent communication, analytical, and problem‑solving skills.
• Ability to work in a fast‑paced, global support environment.

Help you to upgrade yourself to the next level. And More!!!

Princeton, NJ

6–12 months

$73,000.00 – $81,000.00

Contract

Executive

Information Technology

IT Services and IT Consulting and Pharmaceutical Manufacturing

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