Veeva Specialist – Pharma Commercial Operations

Overview

Driven by Innovation and built on Trust, rock

ITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations – think AI, automation and data transformation. We bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.

• Execute daily operational tasks within Veeva CRM or Vault CRM, including data loads, QC, and system configuration support.
• Run recurring and ad-hoc reports/dashboards; interpret outputs and provide actionable insights to commercial teams.
• Monitor data integrity across core commercial datasets (e.g., customer, targeting, call activity, alignment, product, sampling).
• Perform routine validation and testing of data and system updates, ensuring issues are documented and remediated quickly.
• Support user needs and troubleshoot operational issues; act as a reliable first-line partner for commercial stakeholders.
• Work closely with Sales Ops, Marketing Ops, Finance, Analytics, and Brand teams to understand business needs and translate them into platform support.
• Coordinate with internal IT, vendors, and external partners to ensure timely execution of operational processes.
• Communicate clearly and proactively on status, risks, and resolutions.
• time, expand responsibilities into project work such as feature enhancements, process redesign, and system releases.
• Support (and eventually help lead) initiatives involving AI and automation in commercial operations and Veeva workflows.
• Contribute to documentation, SOPs, training materials, and continuous improvement efforts.

• 2+ years of hands‑on Veeva CRM or Salesforce CRM experience.
• Pharma / Life Sciences commercial experience (strongly preferred).
• Demonstrated experience with high‑volume operational processes: reporting, data loading, testing, and ongoing platform support.
• Strong analytical skills and comfort working with complex datasets and system outputs.
• Exceptional organizational skills with ability to manage multiple priorities and deadlines.
• Proven ability to learn quickly, adapt, and operate with minimal supervision.
• Clear communicator who can work effectively with both technical and non‑technical partners.

• Experience supporting commercial business processes such as targeting, alignment, incentive compensation inputs, call planning, sampling, or territory management.
• Familiarity with data tools and ecosystems connected to Veeva (e.g., ETL processes, data warehouses, BI tools).
• Exposure to Agile, release management, UAT leadership, or managing small projects/tasks.
• Interest in (or experience with) AI/ML, automation, or advanced analytics in a commercial context.

• Enterprise mindset: thinks beyond tickets and tasks; understands commercial impact end‑to‑end.
• Highly operational: enjoys being in the flow of daily execution and keeping systems running cleanly.
• Fast learner + quick study: can ramp up rapidly in a complex commercial environment.
• Bias toward action: gets things done quickly, correctly, and without drama.
• Front‑line partner: comfortable engaging directly with full‑scope commercial teams.
• Owner mentality: doesn’t wait to be told twice; sees problems and solves them.

• Hybrid role based in Princeton, NJ.
• Must be on‑site at least 3 days per week (with flexibility depending on business needs).

This is an opportunity to step into a high‑visibility operational role at the heart of Pharma Commercial execution, with a clear runway into project leadership, platform strategy, and AI‑enabled innovation. If you’re someone who loves owning the details and wants to grow into bigger responsibilities, this role is built for you.

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