Trade Floor

Recruitment Consultant | Professional Networking, Talent Sourcing

Location: Princeton, NJ

Duration: 12+ Months

Pay Range: $32.00/hr - $35.00/hr

The Level 2 Team is considered the face of IT and serves as the primary point of contact for clients' technology needs. Members resolve business‑as‑usual tickets from Level 1 and address escalated issues, working either onsite at clients' desks or remotely using tools for distant offices or workers from home. Excellent communication, customer service skills, and solid technical troubleshooting abilities are essential.

• Provide swift and professional deskside IT support.
• Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommending and implementing corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software to meet service levels.
• Utilize the ticket management system to record, update, and resolve tickets from the Helpdesk.
• Collaborate with other support groups across global locations to troubleshoot client issues.
• Use tools for building, monitoring, and troubleshooting client devices.
• Participate in disaster‑recovery testing exercises.
• Adhere to procedures for logging, reporting, and statistically monitoring desktop operations.
• Write technical support and client documentation in the form of Knowledgebase articles.
• Meet or exceed expected customer service levels.
• Perform other duties as assigned by the Level 2 Support Manager.

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting, and repairing printers, PCs, and laptops.
• Hands‑on experience with Windows 7, 10, 11 and macOS support.
• Experience with Windows 11 migration.
• Hardware and software troubleshooting proficiency.
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking / Inventory Management familiarity.
• Support for phone and tablet (Windows, iPhone, iOS, Android).
• Experience with ticketing systems (Service Now).
• Strong communication skills.
• Excellent proven track record supporting clients in a financial environment.
• Customer‑service‑oriented approach.
• Good written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to multi‑task and work under pressure.
• Ability to work autonomously and within a team.
• Dress code:
  Business casual.

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology, Analyst, and Finance
• Industries: Financial Services, Investment Banking, and Banking